modern makerie

FAQ

 
 

FREQUENTLY ASKED QUESTIONs


SHIPPING

Do you ship internationally?

Yes! We ship to every country allowed by the USPS.  You can proceed to checkout as usual and input your address. 

I placed my order, when will it ship?

Through the summer we are adjusting our shipping times to 4-5 days, to allow for family time. Shipping times should return to 1-2 days by the end of August.

My order is being sent as a gift. Does the package include a receipt?

There is not a receipt included with shipments or paperwork included unless you left a note for the recipient.  We are happy to include a handwritten note with your order. Please do so at checkout.

Do you offer gift wrapping?

Our bags ship in clear cellophane and floral bags, but we do not currently offer gift wrapping.

CARE AND CLEANING

How do I clean my baG?

Spot clean your bags with a mild detergent. Allow to air dry and use an iron to steam any wrinkles. 

** Wristlet care: avoid getting faux leather wet and allow wristlet to dry upside-down to avoid moisture settling into the faux leather. Any denim wristlet should be washed in the same fashion to avoid the denim bleeding. All denim used is new and unwashed. 

Discounts

We are currently evaluating our discount program for 2019.

OTHER HELP

RETURNS and EXCHANGES

We do accept returns or exchanges within 7 days of your order being received as long as it is unused.  The customer is responsible for shipping. Refunds will be issued once we receive the product.  If there is a defect with your bag please let us know, We'll fix it! 

I DON'T USE ESSENTIAL OILS, WHAT ARE THEY USED FOR?

If you're not familiar with essential oils, they are a true gift straight up from the earth. Essentials support a healthy lifestyle and they open the door to a toxin free home. For more information on essential oils, why we use them and what they're used for, email me at Kate@modernmakerie.com